Return & Refund Guarantee
When you receive a product that was bought on our site, and you find it is not as described or damaged, you can contact us to resolve these problems. You will then be able to request a full refund and return the item, or keep the item and agree on a partial refund.
Scope of Guarantee
All products on UP-LVL.com have a Returns & Refund guarantee. Any product bought through this site is protected if the items you received are not as described.
The following situations are not included:
- Items are as described, but you no longer want them
- An item you claim is not as described, but it actually is.
- Product is as described, not damaged.
- You aren’t happy with the product any longer.
Guaranteed Protection Period
You can submit refund requests up to 7 days after your order has been completed. You can do this by contacting us via email or our contact page.
Conditions for Submitting Refund Requests
You can submit refund requests up to 7 days after your order has been completed. You can do so by contacting us.
If the product you receive is not as described or damaged, you may return it within 7 days and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount with us.
if you don’t receive your order
You will get a full refund if your order does not arrive within the delivery time of 15 business days.
Full or Partial Refund
if the item is not as described
If your item is significantly different from the product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.